Technical Support

If you are experiencing a technical problem, you may find your answer in this list of frequently asked questions.

SmartForce provides free telephone and e-mail support to all eligible customers on any of the products developed or distributed by SmartForce.

There are three Technical Support Centers—one at the Corporate Headquarters in Silicon Valley, one at the Development Centre in Dublin, Ireland, and one in Sydney, Australia.

Contacting Technical Support

Hours

• US and Canada: Monday to Friday, 4am to 9pm, Eastern Time
• Europe: Monday to Friday, 9am to 6pm, GMT
• Australia: Monday to Friday, 8:30am to 5:30pm, Eastern Australia Time

We respond to all e-mails within one business day.

Phone numbers

• From within the USA and Canada 1-800-938-3247
• From within the UK  0800-973184
• From within Ireland 01-283-0380
• From within Australia 02-9941-6371
• From outside the USA or Canada, to call the USA +1-650-817-5600
• From outside Ireland, to call Ireland +353-1-283-0380
• From outside Australia, to call Australia +61-2-9941-6371

E-mail address

[email protected]

Note: If you are experiencing problems in accessing SmartForce's corporate web site, this may be due to your organization's internal network configuration. Contact your IS department or company web master for advice.